Return & Refund policy - Tote Bag – Girlzsquad

Return policy

Return Policy

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Returns

If you are unhappy with your purchase or would like to return your items to receive credit in the form of a E-gift Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Girlzsquad does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. 
  • Return packages must include a completed return request form and original packing slip to ensure processing.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Girlzsquad will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience . You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

 

Refund. 

We cannot refund an order once it has been placed and we only accept exchange when the order is damaged when you receive it.

In this case you have to take a picture and send it to us 48h after receipt at Hello@girlzsquad.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should send us a mail at Hello@girlzsquad.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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